Return & refund policy

RETURN & REFUND POLICY

  • 1. What is our Return Policy? Hrdya will accept Return or Size Exchange of a product only if the following conditions are met –
  • Return/Size Exchange should be initiated within 15 days of order delivery.
  • The tags on the product should be intact.
  • The product should be unwashed, unused and in its original condition.
  • The item needs to be returned along with the original packaging.
  • 2. How do I return products to Hrdya? To initiate return, just follow these simple steps –
  • If the Order you wish to return falls within our 15-day return policy, you can return it with the reason for return. We offer both pick-up (depending on your area pin code, call us to confirm the same) and self-ship options for returning the products.
  • You can also call our customer care @ +91-988-600-4327 or email us at vcare@hrdya.com with the order details and request return pickup
  • Once the return request confirmation email is received by you, pack the merchandize in the same box with all tags, stickers and original invoice. Our courier partners will arrange your pick-up within the next 3-4 working days, if your pick-up area falls within our country-vide Service Zone. If not, you can self-shp the product/s back to us.
  • Once we receive the shipment, products will be checked for quality at our warehouse and refund/exchange will be accepted only if the products are unused.
  • Once the return has been approved, we will refund the money, issue store credit or exchange the product as requested by you.
  • 3. When I return my Order, will I get refund for Shipping Charges as well? The Shipping charge will not be refunded. It is a non-refundable, convenience fee.
  • 4. How many times can I return the same order? All returns will be accepted against the original order only once.
  • 5. What is your exchange policy? If you inform us of the size exchange via an email or on phone, within 15 days from the order delivery, we will arrange a return pick-up/ask you to self-ship and deliver the new size to you within 10-15 working days. We do not offer product to product exchange, even if the 2 products are of the same value.
  • 6. What happens if I receive a defective product? We work very hard to ensure that our products meet your Quality Standards, but in case you receive a defective product, please inform us within 24 hrs of the receipt of the product, and email with pictures of the defect. We will ensure that we pick-up the defective product and issue you a replacement, as soon as possible.